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Streaming FAQs

Virtually Together (Again)! SJFF Streams March 4-18, 2021

For 26 years, the Seattle Jewish Film Festival (SJFF) has presented outstanding films and programs that celebrate global Jewish and Israeli life, heritage, history, diversity, and culture through cinema. Please support SJFF by joining us online for over two weeks showcasing 19 virtual films (each streaming for 72 hours) and look for announcements of Zoom conversations with filmmakers, comedians, and online special events! Make it a watch party! Look for links from our SJFF food vendor partners for opening night, brunch film kits, closing weekend, and closing night mixology kits. Follow links on our website to purchase and choose pickup or delivery.  

Quick Links:

SJFF-view-film-schedule

SJFF-virtual-cinema-page

 SJFF-login-account

SJFF-watch-now

STREAMING FAQs (Frequently Asked Questions)

Please check this page regularly as information may be updated at anytime before and during the festival—the 

Ticketing Questions: 1 Ticket/Pass = 1 Household = 1 Device
Only one ticket or pass is required per household, but we appreciate your buying multiple tickets to support SJFF, of course! Each ticket/pass will allow you to stream the film once during its 72-hour viewing window. If others plan to watch the film from other devices or location, additional tickets will be needed. If you received a free ticket or pass from a festival sponsor, you will need to enter the voucher code HERE to watch (and please consider making a donation HERE). Thank you!

When are films available to watch + how long do I have to watch them?
Most films are available for a 72-hour viewing window but there is no “grace period.” Please check the streaming start and cutoff times at the top of each film page, also reflected on our Virtual Cinema Page. Plan viewing time accordingly. Once you start watching a film, you may start and stop as long as you continue on the same device (in the same location/Wi-Fi). Once a film is released, you can purchase tickets up until two (2) hours before the viewing window closes.

How do I get my tickets?
Once you purchase tickets, passes, or a package, you will receive an order confirmation email, containing some links and instructions to get you ready for the online festival and when your film is released/available. If your first time purchasing, you will also receive an email invitation to "Join” the “SJFF Online Portal." To join and access your films through your patron account, enter name, email, and create a password. Logging into your patron account will help you access your Virtual Watch page, where you can access all of your content. You can also view your order history and 6-Pack purchasers can "fulfill package" and select films. If you do not receive the email(s), check your spam or junk mail folder for “Seattle Jewish Film Festival” or "Elevent" ( This email address is being protected from spambots. You need JavaScript enabled to view it. ). If you still cannot locate the email(s), login to your patron account to confirm the transaction was processed and view your order history, or contact This email address is being protected from spambots. You need JavaScript enabled to view it. for help.

How to watch my films?

♦ Single Ticket Holder Option 1: Film Links - Single ticket purchasers (and 6-Pack purchasers who have chosen films) will receive a Virtual Access email one (1) hour before each purchased film is released. It contains a link to “View SJFF Online” and a voucher code.* When that film starts streaming, simply click the "View SJFF Online" link and enjoy on that device. If you purchase a film that is already streaming, your purchase confirmation email will contain a “View SJFF Online” live link, so you can start watching right away. Once you have started watching a film on one device, you cannot use the link/code on another device. If you do not receive a Virtual Access email, check your spam or junk mail folder for “Seattle Jewish Film Festival” or "Elevent" ( This email address is being protected from spambots. You need JavaScript enabled to view it. ). Still can’t locate the email(s), try option 2 below, or contact This email address is being protected from spambots. You need JavaScript enabled to view it. for help.

*Note: Voucher codes are required only if you are either trying to watch on a SmartTV using the Elevent TV app, (available on Roku or AppleTV) or if want to “gift” your ticket to a friend, who must enter that voucher code on the SJFF Watch Portal (virtual.goelevent.com) as long as they reside in the geographic region for that film screening (see below).

♦ Single Ticket Holder Option 2: Login to Your Account - Single ticket (and 6-Pack purchasers who have chosen films) can access streaming content by logging into their patron account at goelevent.com using the same email and password registered for purchase. Once logged in, you can "view orders" and under "account" you will see a list of all film purchases. When a film is available, you will see a blue "View SJFF Online" button—simply click to play anytime during its 72-hour streaming window.

How do I access films with my pass?
Pass holders must login to the SJFF Watch Portal (virtual.goelevent.com) online or on the Elevent TV app to watch films. If you purchased a pass online, you probably already created your login. Make sure you log in using the same email and password from that purchase. If you were issued a pass by the box office or received a complimentary Sponsor VIP Pass, you must first create an account. Please register at goelevent.com using the same email from the pass confirmation. Once registered, login under "Pass holder login" on the  SJFF Watch Portal (virtual.goelevent.com) online or Elevent TV app. Once logged in, you will see all 19 festival films. As films become available (check schedule), simply click play.

Note: Pass holders do not receive Virtual Access emails with clickable links like single ticket and 6-pack purchasers. You must login to the SJFF Watch Portal online or on the Elevent TV app to access content. You will, however, receive email notificiations for Zooms (see below).

How do I redeem my 6-Pack(s) of films?
Once you make a 6-Pack purchase, you will immediately be directed to begin fulfilling your ticket package, where you can click "fulfill package" or "fulfill later." If ready, click "fulfill package" and you will be taken to the Elevent home page. Scroll down to Seattle Jewish Film Festival, and click "Search Events"to start shopping on our Virtual Cinema Page. On each film page, you will see an SJFF 2021 | 6-Pack FREE ($0) ticket option, available as long as you still have tickets left. Click "Add to Cart" to select a film (IGNORE the message "this will replace all tickets in your cart"). To keep shopping, click "Search Events" (to left) to return to our Virtual Cinema Page. When ready, hit “checkout” to confirm selections then “complete fulfillment” to process. You should not be charged as long as you have ticket credits remaining, and you will receive an email verifying your selections. To "fulfill later" and access any remaining films in your package, login to your patron account and under your name, click "account." It will show you the number of 6-pack tickets left and you can start the process above by clicking "Fulfill Package." You can always see selected films under "View Order." For each film, you will now receive a Virtual Access Email to watch, or you can login to your account to access your Virtual Watch Page (recommended), where all your content can be viewed and played when available.

Can a virtual screening sell out?
Due to caps on the number of views permitted, virtual screenings have capacity limits and can sell out. We encourage you purchase/redeem tickets as soon as possible to prevent missing out.

Can I watch my film from anywhere in the U.S.?
Many of our films are available throughout the U.S. Some filmmakers and distributors dictate the geographic region where their film may be viewed, so it varies from film to film. Please check each film page for geoblocking details. Some films are restricted to WA State or certain states and regions (i.e., Pacific Northwest, West Coast states). Location is determined by your device’s IP address (where you are watching from) not your billing/mailing address. Films are not viewable outside the U.S.

Can I finish or watch my film if the 72-hour window has expired?
Sorry, no. Please be sure to pay attention to the streaming period (start/release and close/expiration date and times) shown atop each film page on SeattleJFF.org and in our Virtual Cinema page. Once you begin to watch, be sure to complete your viewing the film cutoff time. Unfortunately, we cannot make any exceptions once the viewing window expires. Each film page shows a 4-day period. This means, if a film starts on a Monday at 7pm, it expires on and you must finish watching it by Thursday at 7pm.

Can I purchase a ticket for someone outside my household?
Yes! Films are a very thoughtful gift. You will receive a confirmation email with a voucher code in your email. Forward this email to the gift recipient. They can use the voucher go HERE to watch the film, or click the "Watch My Film Now" button above.

Can I watch or participate in Guest Zooms?
Live Zoom conversations and Q&A’s take place on a specific date and time through Zoom. If there is a Zoom scheduled, it will be noted atop the film page or on our Guest Zoom page. We will continue to add guests and culinary partners for ordering food and engagement opportunities, so please check the website regularly. Once a Zoom is planned, ticket purchasers and pass holders will be automatically registered and should receive an email (from Zoom) one (1) hour prior to the start time with your access link and instructions to join by computer or phone. Only those with tickets to that film screening and pass holders are invited to join. If you did not get the link to join within one (1) hour from the start time, please check your junk mail or spam folder for an email from Zoom (subject “SJFF 2021 Zoom”) or contact This email address is being protected from spambots. You need JavaScript enabled to view it. for help. Some Zooms are pre-recorded and instructions on how to watch those will be available on each film page. Eventually we will post all Zoom recordings on our SJCC Arts+Ideas Seattle Jewish Film Festival YouTube channel. So, even if you missed the live Q&A, you can usually watch the recording later.

How do I order from a Culinary Partner + Pickup at the J, if an option?
We are thrilled to partner with a number of delicious Culinary Partners this virtual festival! Make it a special event: order Opening Night cinema cupcakes, Sunday Brunch Film Kits or Matinee bagel + schmear or pastrami sandwich kits, or kosher Mediterranean for our Culinary Cinema program. Most vendors are offering a FREE drive-by pickup option at the Stroum JCC on Mercer Island, and other pickup/delivery options. Please check our Culinary Partners Page for details (incuding order deadlines) and place your order. Please support these local vendors, most  donating back to the J with your purchase!

More Troubleshooting + Tech Tips

The following tips are meant to help acclimate customers to the SJFF online platform, chosen for ease of virtual film delivery. We will do our best to help all our patrons; however, SJFF is only able to support issues with our own ticketing and streaming systems. We cannot support individual device and Internet challenges. Please first try the troubleshooting steps mentioned in our FAQs, and if you still need help, email  This email address is being protected from spambots. You need JavaScript enabled to view it.  with details and your phone number. We will do our best to get back to patrons in 24-48 hours. Please identify the film and issue in the subject.

Watch basics: Our friends at the Austin Jewish Film Festival are using the same virtual delivery platform and have created some great instructional videos on how to order a film and how to use the Elevent TV app (available on Roku and Apple TV devices). Click HERE to watch their video demonstrations and get answers to some frequently asked questions.

What devices can I watch on?

  • Computers: PC running Windows 7+ or Mac running OS 10.12+
  • iPad or iPhone: Any iPad or iPhone using Safari on iOS 11.2 or later. Note: you must have "Screen Mirroring" turned OFF for content to play
  • Android tablet or phone: Any tablet or phone using Chrome on Android 6.0 or later
  • TV using an HDMI cable: Watch a quick video to learn how to connect your laptop to your TV this way to watch
  • If you have Roku or Apple TV you can download the Elevent TV app. Once downloaded, enter your film's voucher code (sent in your Virtual Access email) to unlock and watch your VOD film through these devices. Watch this video from our friends at the Austin Jewish Film Festival.
  • Using Chromecast: Select the cast button in the bottom right hand side of the player.
  • Supported browsers: Google Chrome, Firefox, Safari, and Microsoft Edge. We recommend using the latest version of your chosen browser.
  • If you have private VPN network at home, you must turn it off or your video will not play.

Why does the film stall or not play smoothly? Bandwidth is often the culprit. If your Internet connection is poor or inconsistent, you may experience problems during playback. Before viewing, we recommend you close all competing apps/browsers/devices, and then launch a singular window/app for film viewing. Competing household users will slow Wi-Fi down too. Try moving closer to your router, try a different browser, or clear your browser cache. If you are getting slower speeds, try resetting your internet router or contacting your Internet provider's technical support

Helpful Zoom links:

SJFF help:

  • For purchases: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • For tech issues: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Sponsor support: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Community Partners: This email address is being protected from spambots. You need JavaScript enabled to view it.